The Role of Stress and Level of Burnout in Job Performance among Nurses

41000 It is evidently clear from the discussion that stress among nursing staff is caused by an imbalance between individual life and working environment especially when it becomes impossible to cope with the work demands. In addition, stress may result from demands outside the work environment such as financial difficulties, unstable family relationships, and low self-esteem. Nurses’ job performance assessment includes the analysis of job demands, methods of performing the job and behavior demonstrated during job performance. Nursing is a caring profession and nurses are affected by home-work interference (HWI) and work-home interference (WHI) in their career. According to job demands-resources (JD-R) model, factors that contribute to stress include job demands, lack of social support and lack of job control. Some factors that contribute to stress and burnout in nurses include the long shifts, emotional demands of the patients, odd working hours, interprofessional conflicts and physical labor undertaken by the nurses while administering care to the patients. Accordingly, emerging healthcare technologies, organizational changes, insufficient resources, poor remuneration, bullying and inadequate communication within the healthcare facility setting has contributed to increasing stress among nurses. Nurses experience stress in trying to cope with heavy workload since some nurses are forced to perform non-nursing roles. More than three-quarters of the hospital services are handled by nurses and is a significant source of stressors among nurses. The excessive workload that should be completed within limited time-frame will lead to overall mental and psychological strain of the nurse. The job content aspects such as ill-defined roles, under-utilization of nurse skills, meaningless and non-nursing tasks will strain nurses. In addition, lack of job variety, high uncertain tasks and lack of control over the job are significant sources of stressors among nurses. Accordingly, the work environment may be characterized by unpredictable working hours, long shift working hours and inflexible work schedules thus leading to low motivation among nurses.

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