Systems and Operations Management case study of Atokawa Advantage Organization

A problem was observed in the said ASIS system. Several recommendations for the different sections of the company will also be provided. Because of the problems with the current ASIS, the top management of Atokawa Organisation need to perform the following undertakings: (1) Critically assess and evaluate Atokawa’s methods and approaches in overseeing the quality of their products and services, including the company’s processes and chain of supply. (2) Develop and validate a new management or information system approach that aims for the enhancement of the quality of the supply chain, process, and services of Atokawa Organisation. (3) Assess the changes and improvements needed to improve Atokawa’s principle of quality service and a hundred percent patient satisfaction. 2.0 Introduction 2.1 Background of Atokawa Organization Atokawa Advantage is a company dealing with the production of office supplies and stationeries in Australia. In its earlier days, Atokawa sold a wide range of office supplies and stationeries to different clients, including organizations, businesses, and various individuals. The organization owns a great number of retail outlets, but statistics show that the company’s greatest income comes from business organization clients as well as its customized printing business. The company was founded in 1964 in Sydney Australia, but it has grown and multiplied in its retail outlets over the years, including some in Perth, Melbourne, Brisbane, Newcastle, Canberra, and other areas. From its initial offer of photocopying, the business also expanded to printing and today, the organization now offers printing of different…
In relation to the study the company which has been selected is Atokawa Advantage, a company dealing with the production of office supplies and stationeries in Australia. In its earlier days, Atokawa sold a wide range of office supplies and stationeries to different clients, including organizations, businesses, and various individuals. The organization owns a great number of retail outlets, but statistics show that the company’s greatest income comes from business organization clients as well as its customized printing business. The company was founded in 1964 in Sydney Australia, but it has grown and multiplied in its retail outlets over the years, including some in Perth, Melbourne, Brisbane, Newcastle, Canberra, and other areas. From its initial offer of photocopying, the business also expanded to printing and today, the organization now offers printing of different customized products such as no carbon required pads, fax headers, memo slips, compliments slips, business cards, letterheads, flyers, brochures and other products, ultimately establishing their reputation in the field of printing and photocopying. In more recent years, the original proprietor, has handed over the reins to his eldest son, Jonathan Atokawa, who now serves as the CEO, governing four other head operations directors. Still, the organization issues have been observed and the organization has now come to a position where changes are needed. The said issues will be explored further in the next section of this report.

You Might Also Like