Strong Reputation of FedEx Company

FedEx started to expand its service offerings in the Asia-Pacific Region when it purchased Flying Tigers, an all-cargo airline with flying rights to 21 countries. For the first time, FedEx obtained governmental permission to carry documents, packages and freight to multiple Asian destinations on a regular schedule including Hong Kong, Japan, Korea, Malaysia, Singapore, Taiwan and Thailand. As economies across the Asia Pacific began to grow and prosper, FedEx shipment volumes and its presence in the marketplace began to expand as well. Recognizing a need for the company to be closer to Asian customers, FedEx moved its Pacific headquarters from Hawaii to Hong Kong in 1992. At present, FedEx dominated in more than 30 countries and territories in the Asia Pacific market with more than 10,000 employees. Operating its own wide-bodied MD-11 and A310 aircraft, FedEx makes over 400 flights per week to Bangkok, Beijing, Cebu, Ho Chi Minh, Hong Kong, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Osaka, Penang, Seoul, Shanghai, Shenzhen, Singapore, Subic Bay, Sydney, Taipei, and Tokyo, as well as destinations in the U.S. and Europe (FedEx History in APAC, 2007). With more than 20 employees under its wing, FedEx Hong Kong is undergoing major changes to further improve its services as more and more customers are availing of their services in Hong Kong. On 1 December 2006, FedEx decided to move the Sung Wong Toi Station to 6/F, Unit 2-3, Global Gateway, 168 Yeung Uk Road, Tsuen Wan. At the same time, they decided to change and extend their office hours to 08:30 – 17: 30, instead of 09:00 – 18:00. This is to prevent their employees from getting caught in Hong Kong’s heavy traffic jam. Fed Ex Hong Kong has to manage 3 World Service Centres, 8 FedEx stations and 9 drop boxes.

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