Applying critical thinking skills to the planned change approach. Working ethically. It is important to follow all ethical guidelines in the work roles assigned to us, and to reflect understanding and compliance. Enabling ourselves to communicate effectively in the community agency. Developing, reviewing, and revising personal skills in communication to address work role requirements, is an important measure of getting hold of people in the agency. Skills are also needed to resolve conflict arising from cultural and interpersonal differences with other community members. Developing knowledge of the importance of interpersonal relationships in different sectors of service delivery setting. Showing respect to workers from different sectors and levels working within the community agency. Demonstrating consideration, understanding, commitment, and devotion to our work in the agency. This will make other people acknowledging our personal skills, and it will become easier for us to get hold of them to help us out in different problems.